How to deal with Angry People  

  Tip Sheet Credibility: 16

» Family & Relationships

created by claywalsh 2009-07-20 04:04:28 pm

Tip Sheet

Match their anger and see how hot you can get it. Go Baby wildfire. Just kidding. Calm and cool with a gentle smile will rule the day.

Tip Credibility: 46   (Best Tip!)

submitted by zbikenut 2009-09-28 01:52:55 pm    


When someone is in an agitated state they are not thinking logically. They are using the Fight/Flight part of their brain. Be calm, do not try to reason with them until they have been calm for ten minutes or more. If you cannot stay calm, leave.

Tip Credibility: 39

submitted by Suzie Netten 2009-09-28 02:02:42 pm    

The most important thing to do with an angry person is to listen, not to challenge. Often when someone can see that they are being heard, they can calm themselves down. Being reactive will have the opposite effect and can escalate the situation.

Tip Credibility: 10

submitted by brightwings 2009-07-24 05:20:37 pm    

Listen and try to find out the force behind their anger. Staying calm is the key. Often they are mad at themselves over a prior decision that they made.

Tip Credibility: 8

submitted by MissoulaBicycleHangar 2009-09-28 01:54:48 pm    

Match the force and energy level behind what they're saying (so that they feel you've really, "got the message") but with zero aggression and 100% concern, compassion, and desire to understand what's really driving them.

Tip Credibility: 6

submitted by ClareW 2009-08-06 06:09:31 am    

Devour angry people with kindness, or simply 'kill' them with kindness.

Tip Credibility: 6

submitted by maliaam6 2009-08-08 05:49:44 am    


Understand that someone who is angry, hurtful, or downright insane probably has lots more problems then you do. So have compassion, understand what they say and do is impersonal - they need help. Find some way to help, rather then battle!

Tip Credibility: 5

submitted by claywalsh 2009-07-20 04:04:28 pm    

Remember that if you get angry in return the power of their anger will be multiplied. Be calm, talk slowly, do not confront. Try to find out where the anger is really coming from, often it is not what they are mad about.

Tip Credibility: 4

submitted by Rick Imby 2009-09-28 01:50:27 pm    

If you are face to face with the "angry person", make sure to smile at them. Real big, lots of teeth. It's very hard to remain angry at someone who is smiling at you and really means it. A smile diffuses anger. Then you can work on a solution together.

Tip Credibility: 3

submitted by kalynna 2009-08-09 10:57:10 pm    

What do you know about that?


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