How to deal with Angry People 
Tip Sheet Credibility: 16
created by claywalsh
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Tip Sheet
| Match their anger and see how hot you can get it. Go Baby wildfire. Just kidding. Calm and cool with a gentle smile will rule the day. Tip Credibility: 45 (Best Tip!) |
| When someone is in an agitated state they are not thinking logically. They are using the Fight/Flight part of their brain. Be calm, do not try to reason with them until they have been calm for ten minutes or more. If you cannot stay calm, leave. Tip Credibility: 39 |
| The most important thing to do with an angry person is to listen, not to challenge. Often when someone can see that they are being heard, they can calm themselves down. Being reactive will have the opposite effect and can escalate the situation. Tip Credibility: 10 |
| Listen and try to find out the force behind their anger. Staying calm is the key. Often they are mad at themselves over a prior decision that they made. Tip Credibility: 8 |
| Match the force and energy level behind what they're saying (so that they feel you've really, "got the message") but with zero aggression and 100% concern, compassion, and desire to understand what's really driving them. Tip Credibility: 6 |
| Devour angry people with kindness, or simply 'kill' them with kindness. Tip Credibility: 6 |
| Understand that someone who is angry, hurtful, or downright insane probably has lots more problems then you do. So have compassion, understand what they say and do is impersonal - they need help. Find some way to help, rather then battle! Tip Credibility: 5 |
| Remember that if you get angry in return the power of their anger will be multiplied. Be calm, talk slowly, do not confront. Try to find out where the anger is really coming from, often it is not what they are mad about. Tip Credibility: 4 |
| If you are face to face with the "angry person", make sure to smile at them. Real big, lots of teeth. It's very hard to remain angry at someone who is smiling at you and really means it. A smile diffuses anger. Then you can work on a solution together. Tip Credibility: 3 |
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